Support
Something not working, or an idea for what should be? Write tosupport@kitchenwiseapp.com — a real person reads it.
If you're reporting a bug, it helps a lot to include your device and OS version, what you were doing, and what happened instead.
Common questions
How do I cancel my subscription?
Subscriptions are managed by the store you bought from. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → profile → Payments and subscriptions. Cancelling stops the renewal; premium stays active until the period you already paid for ends.
I hit my monthly limit. What now?
Every account gets a set number of assistant messages, barcode scans, receipt scans and voice adds each month, and the count resets on the first. Pro doubles that allowance and Extra gives five times as much — no plan is unlimited, because each of these costs real money to run.
A barcode was not recognised.
The catalog is large but not complete, especially for local or store-brand products. Add the item by hand — and tell us the barcode and product name, and we'll add it so it works for everyone next time.
The expiry date looks wrong.
Shelf lives are averages for the storage location you picked, so they will not match every package. You can edit the date on any item, and the app will remember what you set.
How do I delete my account?
From the app: Profile → Delete my account. This permanently removes your account and everything in it. If you no longer have the app, see the <a href="/delete-account">account deletion page</a>.
How do I share my shopping list?
Open the shopping list and tap Share this list → Invite someone. Send them the message: the code works once and for 7 days. They open their own shopping list, tap Join a list and paste it. Up to six people can share one list, and everyone sees all of its items and each other’s first names.
I changed my password. Why was I signed out on my other phone?
On purpose: changing or resetting your password signs you out everywhere else, so an old session cannot keep using your account. The device you changed it on stays signed in. Sign in again on the others with the new password.
Can I use the app in Turkish?
Yes. KitchenWise is fully bilingual in English and Turkish, including product and recipe names. It follows your device language, and you can change it in Settings.